The blog.


Customer Experience Is the Future of Design

There was a time when businesses could depend solely on the quality of their products to bring in new business. Success came from a company’s sole focus on delivering a dependable and highly functional product/service to the market. Today, that’s simply not the case. The majority of large brands have become marketing machines, competing against each other’s’ hype instead of being user-centric in the design of their products and services. Product differentiation has become a “me too” gimmick and is no longe

Source: Customer Experience Is the Future of Design | UX Magazine

The Legendary ‘Sweet Lou’ Snider – RIP

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I learned of Sweet Lou’s passing today. A legendary, one of a kind woman who was a Minneapolis institution that ticked the ivories at Nye’s Polonaise Room for 45 years.

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A group of us caught Lou’s act one last time during of her final month at Nye’s back in 2011.  I believe we were properly lubricated while the room sang “Sweet Caroline” on what was a memorable night.

Thank you for sharing the gift of music for so many year.

Source: Legendary Nye’s Piano Goddess ‘Sweet Lou’ Sinder Dies | City Pages

Moving from Solutions to Problems

Let’s explore the different ways in which a Solution-first culture makes your life much harder, and how Problems are what you are really after.

Source: Moving from Solutions to Problems – Folding Burritos

An Important Message From a Dad to His Daughter

A new commercial from Indian laundry detergent brand Ariel is seeking to close the housekeeping gap once and for all. As part of its campaign #ShareTheLoad, the company has released an ad in which a father apologizes to his grown daughter for teaching her retrograde gender stereotypes, including the fact that she should have to do all the housework in her family.

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Photo: Ariel India

Warning: this will probably make you cry.

Source: This Powerful Commercial Features an Important Message From a Dad to His Daughter | Mic